We are adept at customising the world’s leading CRM platform, Salesforce, to meet exact business requirements, ensuring the potential of the powerful tool is unlocked and results are truly maximised.

By taking the time to understand exactly what you want to achieve, we can enable your team to accelerate sales and increase revenue, while at the same time better serving your customers and enhancing loyalty.

Our experience includes:

  • Initial implementation
  • Importing data from legacy systems or spreadsheets
  • Custom application development
  • Salesforce CPQ & billing
  • Integration with marketing automation platforms (Pardot, Eloqua and Marketo)
  • Building reports and dashboards so KPIs can be tracked and measured
  • Maintenance and support

By using our knowledgeable and flexible team, you are guaranteed to optimise your growth – and at a fraction of the cost of hiring in-house.

Frequently asked questions when it comes to outsourcing CRM

  Yes. At Merit, you have the flexibility to adjust your team size as per your requirements. Often our clients increase the team size during the holiday season or times of peak work to ensure that there is no overload for their team or compromise on quality. We would require a minimum notice of four weeks to ensure we are able to scale resources up or down.
  Yes. We discuss your objectives and brainstorm with you on the best solutions. Depending on complexity of requirement, we can arrange for a face to face discussion or half day sessions to work on the best possible solution.
  Merit is a UK owned business with western expat management, who oversee the account and project management at our offshore locations. Your team can work a shift time to match your office hours. Our teams have experience using workflow management tools and can easily adapt to your internal software. We have weekly and monthly calls between our team leaders and your marketing lead to ensure smooth working. Our UK client relations team can also visit you for consultation.
  You can choose from a project-based cost model, wherein the costs will be fixed after determining the scope of work, or the more popular mode of FTE based costing – which helps you add and reduce your team size on the go.

Fast-track your way to programming excellence

  • 15 years’ experience in software development
  • Expert software development technicians that work as an extension of your own team, offering full technical support and training
  • Expertise across a wide range of technologies including Microsoft.net, Perl, Python, Oracle, PHP, Hadoop, Salesforce.com, Tableau, ASP.net, Microsoft SQL server and many more
  • Proven success in developing software for world-leading brands

Speak to us and see for yourself how we can help

Salesforce Consulting
Salesforce Customisation
Salesforce Integration
Merit helped us find a new approach to better manage our increasingly complex data needs.

Clients include