Meritgroup offers a mixture of onshore (UK based) and offshore (India based) services which delivers a helpful, polite and meaningful customer experience with substantial cost savings. Our offshore facilities are managed and supervised by expatriate executives who ensure that the call handling and communication skills demonstrated by our staff are to a high UK standard. We have made significant investments in delivering staff training by UK training professionals together with Quality Control teams who monitor agent call handling and who are also supervised by expatriate management.
Our onshore location in Leicestershire enables us to provide appropriate call centre solutions for different categories of customers, different geographies as well as cost effective out of hours solutions.
Merit has experience of implementing fixed teams handling a range of billing enquiries, order handling, account details, credit control etc. We have a ‘bureau team’ who are billed on a per hour model or a per unit pricing model, enabling clients to tailor the level of resource according to the peaks, troughs and general demands of their client base. Per Hour service can be delivered by Merit with minimum levels of performance efficiency or transaction handling.We offer a very competitive ‘per call minute’ price plan for inbound contact management where the client billing can be minimized but service quality is safeguarded by a series of quality control metrics and techniques. 
