Merit offers a wide range of back office services to clients in the media, information business, publishing and healthcare industries and has years of accumulated experience and expertise to service varied industry sectors. We cater to the business requirements of clients at various levels – from simple data entry, multi level forms processing, billing and receivables handling, as well as bespoke customer contact management.
Every client is unique and therefore the service is specific to each of our clients. Even with very niche or complex activities, we deliver the services by clearly understanding the business needs and objectives and developing a solution which brings cost savings, efficiencies and improved quality and reporting. We have a highly talented, experienced and trained workforce with teams specialising in data and voice processes.
We handle multiple facets of our client’s businesses; while our data teams handle the back office processes, our voice teams cater to the front office activities or customer service requirements of our clients.
Every client is unique and therefore the service is specific to each of our clients. Even with very niche or complex activities, we deliver the services by clearly understanding the business needs and objectives and developing a solution which brings cost savings, efficiencies and improved quality and reporting. We have a highly talented, experienced and trained workforce with teams specialising in data and voice processes.
We handle multiple facets of our client’s businesses; while our data teams handle the back office processes, our voice teams cater to the front office activities or customer service requirements of our clients.
Services offered include:
Data Processing
Interpretation, collation and classification of source data arriving in various formats and multiple sources
Forms Processing
Loan applications, registration forms, forms, subscriber management and any other kind of forms
Customer Transaction Handling
Order taking, order amendments, customer returns and query handling
Financial Transaction Handling
Bill payments, credit control and supplier management
Data Processing Interpretation, collation and classification of source data arriving in various formats and multiple sources
Forms Processing Loan applications, registration forms, forms, subscriber management and any other kind of forms
Customer Transaction Handling Order taking, order amendments, customer returns and query handling
Financial Transaction Handling Bill payments, credit control and supplier management
