Incorporated in 2004, Meritgroup is a UK based and managed BPO with delivery centres in Chennai, South India and in Market
Harborough in the UK.
Committed to customer service excellence and the passion for superior quality of service, Merit has redefined customer experience with a unique service delivery model that leverages the best of eastern and western management expertise.
An international BPO in the true sense, we offer a comprehensive range of BPO solutions (voice, data handling and blended solutions) catering to businesses in the UK with a global presence. With a mix of onshore and offshore capability, we can reduce costs by 30-40% in many back office and contact centre activities.
Deviating from the norms of a conventional BPO, both in terms of organisational culture and behaviour, we create additional value for our clients by increasing the revenue proposition through
Committed to customer service excellence and the passion for superior quality of service, Merit has redefined customer experience with a unique service delivery model that leverages the best of eastern and western management expertise.
An international BPO in the true sense, we offer a comprehensive range of BPO solutions (voice, data handling and blended solutions) catering to businesses in the UK with a global presence. With a mix of onshore and offshore capability, we can reduce costs by 30-40% in many back office and contact centre activities.
Deviating from the norms of a conventional BPO, both in terms of organisational culture and behaviour, we create additional value for our clients by increasing the revenue proposition through
Cost savings through enhanced efficiencies
Uncompromised quality standards Sensible innovation Treating every client as our ‘only client’ Merit’s mantra for customer delight is a combination of a collaborative approach, efficiency in operations that is fuelled by an engaged and motivated workforce and transparency in transactions with all our clients.
We truly believe that happy employees create happy customers. We at Merit have therefore created a positive and exuberant work culture, empowering, nurturing and encouraging employees to go that extra mile and deliver their best thereby creating optimum value for our clients.
