About Us

Founded in 2004, Merit has over 10 years of experience and expertise delivering the exact intelligence and data our clients need. Our team of over 900 staff are dedicated to our clients’ growth and success.

Our Executive Team

Karin Thomas

Head of Operations

Karin joined Merit at the beginning of 2013, following a 22 year career in business banking at Lloyds TSB. She brings with her extensive customer service experience, as well as a strong background in operations and management of teams, both in the UK and in India.

Cornelius Conlon


Cornelius, one of our founders is one of the most experienced people in the Business Process and Data Research space. Con leads the team in India and brings an extensive technology and analytical focus to our operations.

Ben Tindall

Head of Sales and Marketing

Ben runs our Sales and Marketing function as well as Client Services and is based between the UK and India, with a strong background in operations and solutions. Ben has lived in India for the past 9 years and brings that experience to sales and account managment.

Ramani Subbaraman

Head of Quality

Ramani is our Head of Quality and has been with Merit since nearly day 1! Ramani has worked with some major brands across India including GE and brings this experience to the managing of the business on a day-to-day basis.

Gladys Christopher

Head of Business Solutions and Transition

Gladys leads the Business Solutions and Transition team and has vast amounts of experience in setting up and transitioning new projects for our clients. With regular travel to the UK she is always good at understanding our clients needs and translating that into a workable solution.

Anthony Buttanshaw

Finance Director

Anthony is our Finance Director and has held senior financial positions in various industries both in the UK and internationally. Much of his career has been with the multinational FTSE 100 Group, GKN Plc where he has held a number of Divisional Finance Director roles and ultimately became Group Financial Controller. In addition to his role with us he holds a number of non executive directorships

We look forward to hearing from you.